📦 Returns

We accept returns only under the following conditions:

• Wrong item received

• Damaged or defective book

• Missing items in the package

To be eligible for a return:

• You must contact us within 3 days of receiving the order.

• The item must be unused and in the same condition that you received it.

• It must be in the original packaging.

To initiate a return, please email us at [your email address] with:

• Order number

• A clear description of the issue

• Photographs of the product and packaging

💸 Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 7–10 business days, and a credit will automatically be applied to your original method of payment.

• In case of COD orders, we may request bank details to process the refund.

• Shipping costs (if any) are non-refundable unless the return is due to our error.

​

🔁 Replacements

If you receive a defective or wrong book, we will offer a free replacement of the same item.

• If the item is out of stock, we will issue a full refund.

🚫 Non-Returnable Items

Please note that the following are not eligible for return or refund:

• Books that are damaged after delivery

• Books returned without original packaging

• Sale or discounted items

❌ Cancellations

• Orders can be cancelled only before they are shipped.

• Once shipped, the order cannot be cancelled.

📩 Contact Us

If you have any questions or concerns, feel free to reach out:

📧 Email: support@padavanubooks.in
📞 Phone/WhatsApp: +91-8220580113
🕒 Support Hours: Mon–Sun